Copeland Technology Solutions is a managed services provider in the Buffalo-Niagara area. We help business across the United States and Canada with their IT responsibilities and create opportunities for them to grow revenue by leveraging technology.
Copeland Technology Solutions has the business expertise backed by experienced professionals to assist you with whatever your information technology needs may be. We provide a single point-of-contact and enjoy a personal level of interaction with all our customers.
Since 1979, Copeland Technology Solutions has been an important information technology resource for companies throughout the United States and Canada.
Our roles in information technology differ for each customer, depending on their specific needs. Some companies are just looking for trained and certified experts to help them through problems with their desktop PCs or corporate networks.
Others need a full-service information technology company to analyze their business needs, develop a customized business system, and be able to support additional enhancements as their business evolves. Somewhere in the middle are the customers who currently have their business systems and processes in place, but are looking to make some enhancements or extend their system’s capabilities by integrating a third-party product or integrating their systems with the Internet.
Managed Services Provider in the United States and Canada
We strive to maintain a friendly, personal relationship with all our customers. We took the time to write up short bios on ourselves so you can put a face to a name, learn about our professional experience and specialties, and perhaps find a common interest or hobby that we enjoy in our free time. We look forward to making a connection.
Andy is one of the newer additions to our team. He has been interested in computers from a young age and looks forward to growing with Copeland.
Andy assists customers with installation, setup, and maintenance of workstations, printers, networks, and wireless devices, both on-location and remotely.
Andy is familiar with Copeland Monitor and Office 365 and aids in the installation and maintance of these applications.
Andy resides in the small town of Ransomville and enjoys traveling with his wife, Jessica. He is a computer hardware and tech enthusiast, and spends his spare time tinkering with electronics and cars.
Eric started his career with Copeland in 2000 as an intern. After becoming a full-time member of the Copeland family, he focused his growth on the connection between technology and business. Eric became proficient in Microsoft platforms, database administration, and system integration.
In 2005, Eric was bitten by the entrepreneurial bug and started his own Document Management business, DocuSyst. He wanted to remain in the technology realm and saw an emerging business need in Document Management. Together, DocuSyst and Copeland integrated their two main business platforms to create a tightly woven solution.
This relationship came full circle in early 2014 when Eric returned to Copeland, bringing his experience and vision to the Copeland team. He is focused on the future of Copeland and continues to bring Document Management solutions through DocuSyst.
Eric is a dedicated husband and father of twin girls and a boy. He is a sports junkie and lives with his family Hamburg, NY.
Gary is a programmer who cultivated his knowledge of computers while obtaining a BS in Mathematics with a Minor in Business from St. Bonaventure University. Having first worked for 20 years for one of our first clients, he brings a unique advantage to the service he provides to Copeland Technology Solutions customers, combining a working knowledge of the customer’s viewpoint with his programmer’s expertise.
Last year Gary became a grandfather for the 4th time, he now has 2 granddaughters and 2 grandsons. The boys are both under 21 months old. He doesn’t get to see his grandchildren as often as he would like since they all live out of town.
Gary and his wife, Lynda, live in the North Boston area. He is active in his church, in music ministry, as a lector, a counter and a Eucharistic minister. For 30 plus years he has been secretary/treasurer of his bowling league.
Jon Kounovsky has a diverse background in computer hardware and software support, with over a decade of experience serving business clients from mom and pop shops to enterprises with thousands of users. He is excited to join Copeland Technology Solutions, where he can spend his days doing what he finds most fulfilling – solving problems and fixing stuff! Jon’s experience includes IP telephony and paging systems, hardware repair of laptops and desktops, supporting mobile technologies like tablets and smartphones, and supporting Windows workstations. Jon holds an A.S. in Computer Informational Sciences and Networking and CompTIA A+ certification, and is an Apple Certified Macintosh Technician.
Jon and his wife, Sharon, live in the Town of Tonawanda. They love cooking and baking together, watching and reading sci-fi, and playing with their ringneck dove and teddy bear dog. Jon has played bass guitar for more than 17 years and is an avid gamer.
Kevin is a recent addition to our team and will be focusing on workstation and server based technologies. He comes to us with years of experience in working with business users and their needs at the desktop and server.
Kevin is at home in Tonawanda along with his wife Roberta and four kids. He enjoys tinkering with computer hardware in his spare time. Occasionally, he can be found tossing a baseball around when there is no snow to be shoveled. Other interests include spending time with friends and family, or catching a movie.
Matthew Vail is one of our Microsoft Certified Technology Specialists on staff. At Copeland, he holds a variety of responsibilities ranging from on-site computer system set-up, administration, and maintenance to help desk/end-user support for clientele.
Matt is the network administrator for many Copeland clients, maintaining computers and technological services for their employees. He aids in the upgrade, installation, and transfer of data on company servers, workstations, printers, and PCs for most of our customers. He is also responsible for maintaining and applying security and operating systems, patches, and enhancements on servers, PCs and wireless gateways. Maintenance of system backups and implementation of disaster recovery plans also fall under Matt’s tasks.
In addition to working on location, Matt is also called upon to configure site-to-site VPN and home connections for remote offices and home/mobile users. Matt is proficient utilizing numerous computer systems and programs including Microsoft Exchange Server, Kaspersky, Trend Micro OfficeScan, Windows 8/7/Vista/XP, Microsoft 2012/2008/2003 Server, SonicWall VPN, Microsoft Terminal Services and Active Directory.
Matt and his wife Amanda live in Niagara Falls. They enjoy hiking by the Niagara Gorge and photography. Matt and Amanda also enjoy traveling.
Ron has a diverse background in various computer systems and communications equipment.
He is experienced with the following:
- Windows 7, 8, 10
- Windows Server 2008, 2012, and 2016
- Active Directory
- Virtualization and Hyper V
- Cloud-hosted email and antivirus migrations
- Remote/onsite troubleshooting
Ron has a multifaceted education background with degrees in Electronic Systems Technology, Computer Studies, and Game Design. He is currently working towards obtaining a Microsoft MCSE certification in Server 2016 and Office 365.
Ron and his wife Rebecca live in Wheatfield with their daughter Sawyer and their son Noah. In his free time, Ron enjoys spending time with his family, traveling, and making games.
Tim is one of many Microsoft Certified Professionals on staff at Copeland and works with many different technologies. One day, he might be designing websites and the next day he is developing phone apps or software for scanners and other handheld devices.
His areas of expertise include Microsoft .NET application development, web scripting with PHP or ASP, and working with databases like Microsoft SQL Server, MySQL, and Microsoft Access. He writes mobile apps for iPhone and Android as well as web applications to provide real-time access to customers’ business systems from browsers and mobile devices.
Tim and his wife live in the Town of Tonawanda with their two sons. The household, however, is ruled by their dog, Daphne.
In his free time, Tim loves the art and chemistry of all-grain homebrewing. He brews all styles and even grows a few varieties of hops in his backyard.
As a beer judge, exam administrator, grader, and competition organizer, he is very involved with the Beer Judge Certification Program (BJCP), a worldwide volunteer organization that qualifies judges and sanctions homebrew competitions. He is an active member and past president of the Niagara Association of Homebrewers and taught homebrewing classes at KegWorks up until the closing of their brick-and-mortar store in January 2017.
Tom Copeland is principal of the corporation and his role is to head up the technical direction for our customers and our company.
Tom’s experience goes back to the very early 80’s where his software development abilities were key to the growth of Copeland Technology Solutions. He added Windows networking to his skill set in the early 90’s and became one of the first 500 professionals certified by Microsoft!
Today, his technical background and leadership are critical to the success of our customers and he is an integral piece of building and maintaining these strong relationships. He brings a unique perspective to helping organizations move forward with the best applications and infrastructure for their business.
Tom and his wife Lori have 5 children – 4 daughters and 1 son. In his spare time, Tom can be found camping, boating, or cutting the lawn at his home in rural Newfane.
Tom Idziak is one of the founders of the company and is President and CEO of the corporation.
With expertise in accounting and distribution, Tom works closely with many of our customers with their customized software.
With Microsoft, Dell and Hewlett Packard certifications, he also handles many of the purchasing functions for products our customers use.
Tom and his wife Donna have 4 daughters and 2 cats and 2 granddaughters. In his spare time, Tom enjoys Trivia competition, Sabres and Bills games and watching Manchester United FC.
Copeland Technology Solutions has been nominated for the Buffalo Niagara Business Ethics Award (BNBEA), which is a recognition program for companies with a strong, demonstrated commitment to ethics. We received the Crystal Award in 2011 for the “small business” category (under 50 employees).
We want to thank everyone who understands and appreciates the need for strong ethical foundations in business, and why ethics is so important in all of our business cultures.
Copeland Technology Solutions is proud to be a Microsoft Certified Partner.
We have been associated with Microsoft since 1992 – beginning with our affiliation as a Microsoft Certified Network Specialist. As a Microsoft Certified Software Advisor, we integrate Microsoft solutions at the PC, server and cloud level.
Our experienced staff of Microsoft Certified Professionals and Microsoft Certified Technology Specialists support these technologies on a daily basis. Copeland Technology Solutions is focused on more than selling you a product; we want to make sure that you get the most out of your investment and that we are able to support your infrastructure needs for years to come.
Copeland Technology Solutions has several Microsoft Certified Professionals on staff. The certification process is implemented by Microsoft and requires extensive knowledge of and experience with specific products. Testing of this knowledge is accomplished through a series of rigorous examinations.