Team Viewer Remote Support

TeamViewer is a connector which you run to allow Copeland Data Systems to connect
to your computer for remote control and support.  There is no software to install and it
uses secure channels for all communication.

Click here and choose "Run" to begin

Note: The above client will work in almost all cases.  If we direct you to download and install the HOST version, click here.  This will allow you to install TeamViewer as a Windows Service so we can securely connect whenever necessary.

CDS Desktop v1.33

The CDS Desktop gives you an even easier way to interact with our Project System to
create and manage projects with Copeland Data Systems!

With CDS Desktop, you can see where your open projects stand, and easily see which projects we may be waiting for your input on. The current Project Leader is highlighted in the list of associates, and their help is just a click away.

Features:

• Add a project or request a quote.
• Instant access to status and estimated completion dates (view or change).
• Application sits in your system tray for quick access whenever you need it.
• FTP functionality enables you to easily upload to and download from our network when files are too big to send through standard email.
• One-click private videoconferencing in your own meeting room.
• One-click email access to any CDS associate.
• Tiny footprint on disc/CPU/memory.

The CDS Desktop icon sits quietly in your System Tray logged in until you need it, saving space on your Task Bar.

Installation of the CDS Desktop
CDS Desktop is a "distributed application" that runs on a Microsoft's .NET Framework using remote XML (SOAP) requests over the Internet.  If you are interested, we would be very happy to tell you more about this recent trend in application development that has evolved over the fast few years.

To run the Installer and CDS Desktop, you will need Microsoft's .NET Framework 2.0 installed on your computer.  If you do not yet have it installed, you can download it from here or from the Windows Update Website (Tools...Windows Update in Internet Explorer).

To download the latest version (1.33) of CDS Desktop, click here.

How do I get a username/password?
If you currently sign into our online system with your email address and a password, you already have everything you need.

If you currently sign into our online system with a numeric User ID, you can have the authority to create personalized logins for the employees who you would like grant access to CDS Online or CDS Desktop.  The email addresses and passwords you establish are used to log into CDS Desktop.

If you need a username and password, please contact us at (716) 692-7773.

Miscellaneous Downloads

CQCS "Press Any Key" Patch download
Download and run this if you receive "Press Any Key" when running a report in CQCS.

When you get the dialog box on the right, click "Run."  You will then be asked if you want to add this information to the registry. Click "Yes."

Microsoft Java Virtual Machine download
For CQCS application users who use revisions of CQCS previous to 7.2, you may need the original Microsoft Java Virtual Machine files . If you are instructed so by our staff, you can download and install these files from the link to the right.

CQCS/Java Incompatibility Patch 7.22-7A  7.22-8B  7.22-10A
If directed to by a CDS employee, please download and run the appropriate version of this patch.

Java Version 6 Update 11 download
Some of the latest Java updates are incompatible with CQCS.  If instructed to remove the latest version, you may reapply this latest working update.

RealVNC download
RealVNC provides remote control software which lets you see and interact with desktop applications across any network.