About Us
Copeland Technology Solutions is a managed services provider in the Buffalo-Niagara area. We help businesses across the United States and Canada with their IT responsibilities and create opportunities for them to grow revenue by leveraging technology.
Copeland Technology Solutions has the business expertise backed by experienced professionals to assist you with whatever your information technology needs may be. We provide IT consulting through a single point-of-contact and enjoy a personal level of interaction with all our customers.
Since 1979, Copeland Technology Solutions has been an important information technology resource for companies throughout the United States and Canada.
Our roles in information technology differ for each customer, depending on their specific needs. Some companies are just looking for trained and certified experts to help them through problems with their desktop PCs or corporate networks.
Others need a full-service information technology company to analyze their business needs, develop a customized business system, and be able to support additional enhancements as their business evolves. Somewhere in the middle are the customers who currently have their business systems and processes in place, but are looking to make some enhancements or extend their system’s capabilities by integrating a third-party product or integrating their systems with the Internet.
Certifications
Copeland Technology Solutions is proud to be a Microsoft Certified Partner.
We have been associated with the Microsoft Partner Network since 1992 – beginning with our affiliation as a Microsoft Certified Network Specialist. As a Microsoft Certified Software Advisor, we integrate Microsoft solutions at the PC, server and cloud level.
Our experienced staff of Microsoft Certified Professionals and Microsoft Certified Technology Specialists support these technologies on a daily basis. Copeland Technology Solutions is focused on more than selling you a product; we want to make sure that you get the most out of your investment and that we are able to support your infrastructure needs for years to come.
Copeland Technology Solutions has several Microsoft Certified Professionals on staff. The certification process is implemented by Microsoft and requires extensive knowledge of and experience with specific products. Testing of this knowledge is accomplished through a series of rigorous examinations.
Our Staff
We strive to maintain a friendly, personal relationship with all our customers. We took the time to write up short bios on ourselves so you can put a face to a name, learn about our professional experience and specialties, and perhaps find a common interest or hobby that we enjoy in our free time. We look forward to making a connection.
Mike Lobocchiaro
Mike is first and foremost a geek who enjoys technology, Star Wars, superheroes, and gaming.
You can also find Mike enjoying his passion for music, headbanging at metal concerts or playing drums and guitar at home.
Once or twice a year you can even catch Mike outside camping or enjoying a day at the beach.
Watch Mike’s Spotlight here – https://youtu.be/G-wUVF4vOvE
Michael Bieger
Mike built his first computer when he was 13 years old, sparking his passion for technology. He graduated from college with a Bachelor’s degree in Computer Security & Information Assurance.
He looks forward to developing his tech skills at Copeland while getting involved with cybersecurity-related issues whenever possible.
In his free time, he enjoys spending time with friends and family, golfing, and playing video games.
Watch Mike’s Spotlight here – https://youtu.be/gOyJ841VRPQ
Rick Thompson
Rick Thompson is a Buffalo native who graduated from the University at Buffalo with a BS in Computer Science. Technology has interested him for most of his life and he made it his desired career path during his years at Hutcherson Central Technical High School.
This is where he was introduced to programming for the first time and was excited to try it for himself. From that point forward he has been interested in programming, IT, and cybersecurity.
He has spent 4+ years of internship and working experience in IT and is always excited to learn something new in this ever-growing field. Rick’s hobbies include boxing, playing video games and reading.
Jake Winiarski
Jake graduated in May of 2022 with a degree in Cybersecurity. He has always loved computers and gaming growing up, leading him to building his own computer. Always having a knack for tinkering and learning about computers, Jake believes his prior experience in retail customer service and his affinity for learning more about computer systems would make for a smooth transition into the Information Technology business.
Adam Hilton
Adam is a father, gadget nerd, race car driver and enthusiast.
He is also an experienced IT professional with a proven track record of successfully leveraging technology to achieve business objectives. Adam has significant experience with infrastructure platforms including Microsoft 365, VMWare, NextGen Firewalls, and general networking.
Throughout his life experiences he’s learned that technology can be useful and aggravating all at the same time. He utilizes his skill set to help those in need to improve their technology experiences. Adam has 19 years of experience deploying and supporting all kinds of network firewalls. From Sonicwall, Cisco, Watchgaurd, Sophos, Cisco Meraki.
Ed Eardley
Ed is a Buffalo native who graduated from Erie Community College with a degree in Information Technology and a concentration in Cyber Security. He has worked in many different areas of IT such as desktop support, pre-sales technical support, as well as the sales side of things.
He is also an Eagle Scout with many different interests, such as going to music festivals, DJing, photography, camping, and staying active by going to the gym!
Ed’s passion for technology sparked when he built his first gaming PC. From there, he has always been interested in emerging technologies, and is excited to see how technology will evolve over the years and continue to change people’s lives.
Sofia Marra
Sofia is currently a student at the University at Buffalo studying Business Administration and plans on graduating in June 2025. She is the oldest of four siblings and she loves her dogs. Sofia grew up in a small town in the Olean area. When she’s not doing homework, you will find her working on a painting or reading a book. This is her first look into the tech world. Sofia was drawn to Copeland because she knew it would be a great place to learn and get hands-on experience in the field of IT.
Katie Schleicher
Katie is from St. Louis, MO and obtained a biology degree from Webster University, intending to work at the Saint Louis Zoo. But that didn’t happen and she fell into the IT world like her mother and oldest brother.
Katie is the youngest of four and uses her extensive customer service experience to relate to clients and help them understand their machines.
In her spare time, Katie enjoys being bad at video games, writing, singing, watching Star Trek, and spending time with her partner, two dogs, and cat. Her favorite Pokémon is Quagsire.
Eric Posa
Eric embarked on his journey with Copeland in 2000, initially as an intern. As he transitioned into a full-time role within the Copeland family, he focused on the intersection of technology and business. Eric honed his skills in Microsoft platforms, database administration, and system integration.
In 2005, the entrepreneurial spirit took hold of Eric, leading him to establish his own document management venture, DocuSyst. His commitment to the tech sphere and recognition of an emerging need in document management propelled him forward. The integration of DocuSyst and Copeland’s primary business platforms solidified their partnership, offering a cohesive solution.
In early 2014 Eric rejoined Copeland, bringing his experience and vision to the Copeland team. He helped re-brand Copeland Data Systems to Copeland Technology Solutions in 2018, signifying a new chapter in the company’s evolution. Eric’s leadership continued to evolve as he assumed the role of President in 2020, directing his focus toward the continuous growth and service delivery of Copeland Technology Solutions.
Beyond his professional endeavors, Eric enjoys time with his wife and 3 kids in Eden, NY. He coaches youth sports and enjoys everything outdoors.
Kevin Hinkle
Kevin has been with us for 10 years! He has years of experience in working with business users and their needs at the desktop and on the server level. Kevin lives in Cheektowaga along with his wife Roberta and nine kids. He enjoys tinkering with computer hardware in his spare time. Occasionally, he can be found tossing a baseball around when there is no snow to be shoveled. Other interests include spending time with friends and family or watching a movie.
Matt Vail
Matthew Vail is the Chief Technology Officer at Copeland where he has excelled since his days as a Microsoft Certified Technology Specialist. With over a decade of dedicated service, Matthew now oversees our entire technical team, providing strategic direction and leadership to ensure optimal performance and innovation in all our technological endeavors.
In his role as CTO, Matthew spearheads the management of our extensive network infrastructure, playing a pivotal role in the setup, administration, and maintenance of on-site computer systems. His expertise extends to comprehensive help desk and end-user support, ensuring seamless operations for our valued clientele.
Matthew orchestrates the network administration for numerous Copeland clients, meticulously maintaining their computer systems and technological services. His responsibilities include overseeing upgrades, installations, and data transfers across company servers, workstations, printers, and PCs, consistently delivering unparalleled efficiency and reliability.
Matthew is at the forefront of security and system enhancements, diligently applying patches and implementing robust security measures across servers, PCs, and wireless gateways. His proactive approach extends to system backups and disaster recovery planning, safeguarding our clients’ data and operations against potential threats.
Outside of the office, Matthew finds joy in exploring the natural wonders of Niagara Falls with his wife Amanda, indulging their passion for hiking, biking and walking their dogs.
Sarah Gidwitz
Sarah comes to Copeland Technology Solutions with over seven years of project management experience. She utilizes her expertise in organizational skills to identify, plan, and execute programs and procedures.
Sarah has led projects both internally and externally, helping her company diversify and expand. She received her bachelor’s degree in fine arts and utilizes the organization and creativity associated with a BFA degree to help think of out-of-the-box, new and dynamic solutions specific to the needs of a company.
She lives in Western, NY with her husband and three children. Sarah enjoys crafting and creating one of a kind designs and clothing.
Watch Sarah’s Spotlight here – https://youtu.be/H8JaoQWVOJY
Tom Idziak
Tom Idziak is one of the founders of the company and is President and CEO of the corporation.
With expertise in accounting and distribution, Tom works closely with many of our customers with their customized software.
With Microsoft, Dell and Hewlett Packard certifications, he also handles many of the purchasing functions for products our customers use.
Tom and his wife Donna have 4 daughters and 2 cats and 2 granddaughters. In his spare time, Tom enjoys Trivia competition, Sabres and Bills games and watching Manchester United FC.
BNBEA Crystal Award
Gary Copeland
Managed Services Provider in the United States and Canada
Success Stories
