About Us

Matt comes from an extensive history of network administration in the Not for Profit industry, working for a tri-fold company supporting thousands of users and multiple sites. He started his career as a firefighter/ paramedic where he was stationed in NYC during the 9/11 attacks.

In 2003 he returned to his first love of technology and has been working in the field ever since.  Discovering and working with new technology, administering networks and developing great relationships with people are the things that keep him excited day to day.

He lives in Lockport NY with his beautiful wife, 3 sons, 2 dogs, 2 cats and 1 rabbit.

He has been coaching little league baseball for the last 7 years and last year he coached little league football.

He loves Fantasy novels, getting beat by his boys in Fortnite, and has been a Bills fanatic since he was born. (His Father and Uncle introduced him to the world of our beloved Bills in the early 70s)

Mike built his first computer when he was 13 years old, sparking his passion for technology. He graduated from college with a Bachelor’s degree in Computer Security & Information Assurance.

He looks forward to developing his tech skills at Copeland while getting involved with cybersecurity-related issues whenever possible.

In his free time, he enjoys spending time with friends and family, golfing, and playing video games.

Chrissy has worked in both small companies and large corporations to gain my experience. She is proficient in accounts receivable work, contract verification, and credit and collections for business to business work. She enjoys finding new processes to improve accounting practices and safety measures that benefit the company and its customers/vendors.

She is a single mom to two kids, a daughter who is active in soccer and wrestling, and a son who is attending P-Tech to become an electrician (and is active in wrestling also). Chrissy likes being outdoors and has been working on her landscaping skills this past year on her new property out in West Valley, NY. Her family has 3 cats that own the household and keep them all in check. Chrissy enjoys finding new places with her family, and they all enjoy helping any family and friends with any work that needs to be done.

Cody has worked for Geek Squad for 7 years prior to joining Copeland Technology Solutions.

He enjoys gaming, sports, and weight lifting.

In his free time, he is an aspirant polyglot fluent in English, having studied Korean abroad for 2 levels, and having an abecedarian foundation in Chinese, German, Bengali, and Arabic.

When he has the opportunity, he loves to travel abroad and explore our globe. He also enjoys playing the bass, joining in on a pickup game of hockey or soccer, and studying NHL analytics while watching his Buffalo Sabres.

Mike is first and foremost a geek who enjoys technology, Star Wars, superheroes, and gaming.

You can also find Mike enjoying his passion for music, headbanging at metal concerts or playing drums and guitar at home.

Once or twice a year you can even catch Mike outside camping or enjoying a day at the beach.

Andy is one of the newer additions to our team. He has been interested in computers from a young age and looks forward to growing with Copeland.

Andy assists customers with installation, setup, and maintenance of workstations, printers, networks, and wireless devices, both on-location and remotely.

Andy is familiar with Copeland Monitor and Office 365 and aids in the installation and maintance of these applications.

Andy resides in the small town of Ransomville and enjoys traveling with his wife, Jessica. He is a computer hardware and tech enthusiast, and spends his spare time tinkering with electronics and cars.

Eric started his career with Copeland in 2000 as an intern. After becoming a full-time member of the Copeland family, he focused his growth on the connection between technology and business. Eric became proficient in Microsoft platforms, database administration, and system integration.

In 2005, Eric was bitten by the entrepreneurial bug and started his own Document Management business, DocuSyst. He wanted to remain in the technology realm and saw an emerging business need in Document Management. Together, DocuSyst and Copeland integrated their two main business platforms to create a tightly woven solution.

This relationship came full circle in early 2014 when Eric returned to Copeland, bringing his experience and vision to the Copeland team. He is focused on the future of Copeland and continues to bring Document Management solutions through DocuSyst.

Eric is a dedicated husband and father of twin girls and a boy. He is a sports junkie and lives with his family Hamburg, NY.

Jon Kounovsky has a diverse background in computer hardware and software support, with over a decade of experience serving business clients from mom and pop shops to enterprises with thousands of users. He is excited to join Copeland Technology Solutions, where he can spend his days doing what he finds most fulfilling – solving problems and fixing stuff! Jon’s experience includes IP telephony and paging systems, hardware repair of laptops and desktops, supporting mobile technologies like tablets and smartphones, and supporting Windows workstations. Jon holds an A.S. in Computer Informational Sciences and Networking and CompTIA A+ certification, and is an Apple Certified Macintosh Technician.

Jon and his wife, Sharon, live in the Town of Tonawanda. They love cooking and baking together, watching and reading sci-fi, and playing with their ringneck dove and teddy bear dog. Jon has played bass guitar for more than 17 years and is an avid gamer.

Kevin is a recent addition to our team and will be focusing on workstation and server based technologies. He comes to us with years of experience in working with business users and their needs at the desktop and server.

Kevin is at home in Tonawanda along with his wife Roberta and four kids. He enjoys tinkering with computer hardware in his spare time. Occasionally, he can be found tossing a baseball around when there is no snow to be shoveled. Other interests include spending time with friends and family, or catching a movie.

Matthew Vail is one of our Microsoft Certified Technology Specialists on staff. At Copeland, he holds a variety of responsibilities ranging from on-site computer system set-up, administration, and maintenance to help desk/end-user support for clientele.

Matt is the network administrator for many Copeland clients, maintaining computers and technological services for their employees. He aids in the upgrade, installation, and transfer of data on company servers, workstations, printers, and PCs for most of our customers. He is also responsible for maintaining and applying security and operating systems, patches, and enhancements on servers, PCs and wireless gateways. Maintenance of system backups and implementation of disaster recovery plans also fall under Matt’s tasks.

In addition to working on location, Matt is also called upon to configure site-to-site VPN and home connections for remote offices and home/mobile users. Matt is proficient utilizing numerous computer systems and programs including Microsoft Exchange Server, Kaspersky, Trend Micro OfficeScan, Windows 8/7/Vista/XP, Microsoft 2012/2008/2003 Server, SonicWall VPN, Microsoft Terminal Services and Active Directory.

Matt and his wife Amanda live in Niagara Falls. They enjoy hiking by the Niagara Gorge and photography. Matt and Amanda also enjoy traveling.

Sarah comes to Copeland Technology Solutions with over seven years of project management experience. She utilizes her expertise in organizational skills to identify, plan, and execute programs and procedures.

Sarah has led projects both internally and externally, helping her company diversify and expand. She received her bachelor’s degree in fine arts and utilizes the organization and creativity associated with a BFA degree to help think of out-of-the-box, new and dynamic solutions specific to the needs of a company.

She lives in Western, NY with her husband and three children. Sarah enjoys crafting and creating designs on her cricut. She also volunteers her time as a Co-President of the PTA.

Richard “Ryan” Swartz comes from both the IT and pre-sales industries prior to beginning at Copeland. With a background in discussing and implementing technology, his skillset employs both technical and business expertise.

Ryan looks forward to building relationships at Copeland while continuing to grow and educate himself.

He lives in WNY, where he’ll most likely be found at a concert venue. Besides music, Ryan enjoys fiction novels, A24 films, and video games.

Tim graduated from SUNY at Fredonia in May 2020 with a bachelor’s degree in computer information systems. Before joining Copeland Technology Solutions, he worked remotely for one year as a level 1 Unified Communications Engineer. He then moved into an IT Support Engineer role at a company in the medical district in Buffalo for another year.

He looks forward to learning, expanding his skillset and being on the bleeding edge of information technology at Copeland.

In his free time he enjoys watching movies, listening to music, playing video games, and playing basketball. He’s also an avid car lover and Buffalo Bills fan.

Sue makes her home in Kenmore with her husband Bill and her dog Mia. She enjoys the outdoors, football and NASCAR racing.

Tim is one of many Microsoft Certified Professionals on staff at Copeland and works with many different platforms. Well-versed in several programming languages, he develops mobile apps, Windows applications, web services, and websites that connect our customers’ business systems to the outside world.

Tim and his wife live in Lockport with their two sons.  The household, however, is ruled by their dog, Daphne.

A few times throughout the summer and every weekend during Oktoberfest, you’ll find Tim playing tenor sax and singing with the German-American Musicians, Buffalo’s BIG German Band.  In 2020, he started his tenure as President of the organization.

He also stays busy as a Cub Scout leader with Pack 104 out of St. John the Baptist School in Kenmore.

Tim loves the art and chemistry of all-grain homebrewing and is an active member of the Niagara Association of Homebrewers and the Beer Judge Certification Program.

Tom Copeland is principal of the corporation and his role is to head up the technical direction for our customers and our company.

Tom’s experience goes back to the very early 80’s where his software development abilities were key to the growth of Copeland Technology Solutions. He added Windows networking to his skill set in the early 90’s and became one of the first 500 professionals certified by Microsoft!

Today, his technical background and leadership are critical to the success of our customers and he is an integral piece of building and maintaining these strong relationships. He brings a unique perspective to helping organizations move forward with the best applications and infrastructure for their business.

Tom and his wife Lori have 5 children – 4 daughters and 1 son. In his spare time, Tom can be found camping, boating, or cutting the lawn at his home in rural Newfane.

Tom Idziak is one of the founders of the company and is President and CEO of the corporation.

With expertise in accounting and distribution, Tom works closely with many of our customers with their customized software.

With Microsoft, Dell and Hewlett Packard certifications, he also handles many of the purchasing functions for products our customers use.

Tom and his wife Donna have 4 daughters and 2 cats and 2 granddaughters. In his spare time, Tom enjoys Trivia competition, Sabres and Bills games and watching Manchester United FC.