About Us
Copeland Technology Solutions is a managed services provider in the Buffalo-Niagara area. We help businesses across the United States and Canada with their IT responsibilities and create opportunities for them to grow revenue by leveraging technology.
Copeland Technology Solutions has the business expertise backed by experienced professionals to assist you with whatever your information technology needs may be. We provide IT consulting through a single point-of-contact and enjoy a personal level of interaction with all our customers.
Since 1979, Copeland Technology Solutions has been an important information technology resource for companies throughout the United States and Canada.
Our roles in information technology differ for each customer, depending on their specific needs. Some companies are just looking for trained and certified experts to help them through problems with their desktop PCs or corporate networks.
Others need a full-service information technology company to analyze their business needs, develop a customized business system, and be able to support additional enhancements as their business evolves. Somewhere in the middle are the customers who currently have their business systems and processes in place, but are looking to make some enhancements or extend their system’s capabilities by integrating a third-party product or integrating their systems with the Internet.
Certifications
Copeland Technology Solutions is proud to be a Microsoft Certified Partner.
We have been associated with the Microsoft Partner Network since 1992 – beginning with our affiliation as a Microsoft Certified Network Specialist. As a Microsoft Certified Software Advisor, we integrate Microsoft solutions at the PC, server and cloud level.
Our experienced staff of Microsoft Certified Professionals and Microsoft Certified Technology Specialists support these technologies on a daily basis. Copeland Technology Solutions is focused on more than selling you a product; we want to make sure that you get the most out of your investment and that we are able to support your infrastructure needs for years to come.
Copeland Technology Solutions has several Microsoft Certified Professionals on staff. The certification process is implemented by Microsoft and requires extensive knowledge of and experience with specific products. Testing of this knowledge is accomplished through a series of rigorous examinations.
Our Staff
We strive to maintain a friendly, personal relationship with all our customers. We took the time to write up short bios on ourselves so you can put a face to a name, learn about our professional experience and specialties, and perhaps find a common interest or hobby that we enjoy in our free time. We look forward to making a connection.
Mike Lobocchiaro
Mike is first and foremost a geek who enjoys technology, Star Wars, superheroes, and gaming.
You can also find Mike enjoying his passion for music, headbanging at metal concerts or playing drums and guitar at home.
Once or twice a year you can even catch Mike outside camping or enjoying a day at the beach.
Watch Mike’s Spotlight here – https://youtu.be/G-wUVF4vOvE
Chrissy Bishop
Chrissy has worked in both small companies and large corporations to gain my experience. She is proficient in accounts receivable work, contract verification, and credit and collections for business to business work. She enjoys finding new processes to improve accounting practices and safety measures that benefit the company and its customers/vendors.
She is a single mom to two kids, a daughter who is active in soccer and wrestling, and a son who is attending P-Tech to become an electrician (and is active in wrestling also). Chrissy likes being outdoors and has been working on her landscaping skills this past year on her new property out in West Valley, NY. Her family has 3 cats that own the household and keep them all in check. Chrissy enjoys finding new places with her family, and they all enjoy helping any family and friends with any work that needs to be done.
Watch Chrissy’s Spotlight here – https://youtu.be/3OcZGxzmsB0
Michael Bieger
Mike built his first computer when he was 13 years old, sparking his passion for technology. He graduated from college with a Bachelor’s degree in Computer Security & Information Assurance.
He looks forward to developing his tech skills at Copeland while getting involved with cybersecurity-related issues whenever possible.
In his free time, he enjoys spending time with friends and family, golfing, and playing video games.
Watch Mike’s Spotlight here – https://youtu.be/gOyJ841VRPQ
Rick Thompson
Rick Thompson is a Buffalo native who graduated from the University at Buffalo with a BS in Computer Science. Technology has interested him for most of his life and he made it his desired career path during his years at Hutcherson Central Technical High School.
This is where he was introduced to programming for the first time and was excited to try it for himself. From that point forward he has been interested in programming, IT, and cybersecurity.
He has spent 4+ years of internship and working experience in IT and is always excited to learn something new in this ever-growing field. Rick’s hobbies include boxing, playing video games and reading.
Jake Winiarski
Jake graduated in May of 2022 with a degree in Cybersecurity. He has always loved computers and gaming growing up, leading him to building his own computer. Always having a knack for tinkering and learning about computers, Jake believes his prior experience in retail customer service and his affinity for learning more about computer systems would make for a smooth transition into the Information Technology business.
Malachi Nelson
Malachi is a skilled and passionate technology enthusiast with extensive experience in computer science and cyber security. Malachi’s passion for technology began at a young age when he first started tinkering with electronics and exploring the digital world’s possibilities.
He has honed his skills through formal education and practical experience, including network management, system administration, and troubleshooting hardware issues.
Malachi is committed to using his expertise to help others, providing technical support to clients, and developing innovative solutions with his team.
He is also interested in the impact of technology on society and stays up-to-date with the latest trends and developments in the field.
Joel Common
Joel is originally from Cheektowaga but moved to Allegany County around the age of 10. He lives with his fiancé of 11 years (Taylor) along with their 3 cats.
He got into technology at an early age when his father brought home a broken computer. They bonded over repairing the computer and it became his first ever “all his own” PC. From there it had evolved to being “the guy” when it comes to computer issues, to where he is now, a Systems Engineer for Copeland.
Joel has also worked for companies like Corning Inc, and Microsoft’s Xbox platform.
In his spare time, he enjoys working on his “smart home” which includes turning on/off any light in the house, locking doors, and automations to make his life easier.
When he’s not working on improving his smart home, he enjoys spending time with his fiancé, hiking, listing to music, attending concerts, playing video games, watching movies, and traveling.
Adam Hilton
Adam is a father, gadget nerd, race car driver and enthusiast.
He is also an experienced IT professional with a proven track record of successfully leveraging technology to achieve business objectives. Adam has significant experience with infrastructure platforms including Microsoft 365, VMWare, NextGen Firewalls, and general networking.
Throughout his life experiences he’s learned that technology can be useful and aggravating all at the same time. He utilizes his skill set to help those in need to improve their technology experiences. Adam has 19 years of experience deploying and supporting all kinds of network firewalls. From Sonicwall, Cisco, Watchgaurd, Sophos, Cisco Meraki.
Ed Eardley
Ed is a Buffalo native who graduated from Erie Community College with a degree in Information Technology and a concentration in Cyber Security. He has worked in many different areas of IT such as desktop support, pre-sales technical support, as well as the sales side of things.
He is also an Eagle Scout with many different interests, such as going to music festivals, DJing, photography, camping, and staying active by going to the gym!
Ed’s passion for technology sparked when he built his first gaming PC. From there, he has always been interested in emerging technologies, and is excited to see how technology will evolve over the years and continue to change people’s lives.
Eric Posa
Eric started his career with Copeland in 2000 as an intern. After becoming a full-time member of the Copeland family, he focused his growth on the connection between technology and business. Eric became proficient in Microsoft platforms, database administration, and system integration.
In 2005, Eric was bitten by the entrepreneurial bug and started his own Document Management business, DocuSyst. He wanted to remain in the technology realm and saw an emerging business need in Document Management. Together, DocuSyst and Copeland integrated their two main business platforms to create a tightly woven solution.
This relationship came full circle in early 2014 when Eric returned to Copeland, bringing his experience and vision to the Copeland team. He is focused on the future of Copeland and continues to bring Document Management solutions through DocuSyst.
Eric is a dedicated husband and father of twin girls and a boy. He is a sports junkie and lives with his family Hamburg, NY.
Kevin Hinkle
Kevin is a recent addition to our team and will be focusing on workstation and server based technologies. He comes to us with years of experience in working with business users and their needs at the desktop and server.
Kevin is at home in Tonawanda along with his wife Roberta and four kids. He enjoys tinkering with computer hardware in his spare time. Occasionally, he can be found tossing a baseball around when there is no snow to be shoveled. Other interests include spending time with friends and family, or catching a movie.
Matt Vail
Matthew Vail is one of our Microsoft Certified Technology Specialists on staff. At Copeland, he holds a variety of responsibilities ranging from on-site computer system set-up, administration, and maintenance to help desk/end-user support for clientele.
Matt is the network administrator for many Copeland clients, maintaining computers and technological services for their employees. He aids in the upgrade, installation, and transfer of data on company servers, workstations, printers, and PCs for most of our customers. He is also responsible for maintaining and applying security and operating systems, patches, and enhancements on servers, PCs and wireless gateways. Maintenance of system backups and implementation of disaster recovery plans also fall under Matt’s tasks.
In addition to working on location, Matt is also called upon to configure site-to-site VPN and home connections for remote offices and home/mobile users. Matt is proficient utilizing numerous computer systems and programs including Microsoft Exchange Server, Kaspersky, Trend Micro OfficeScan, Windows 8/7/Vista/XP, Microsoft 2012/2008/2003 Server, SonicWall VPN, Microsoft Terminal Services and Active Directory.
Matt and his wife Amanda live in Niagara Falls. They enjoy hiking by the Niagara Gorge and photography. Matt and Amanda also enjoy traveling.
Sarah Gidwitz
Sarah comes to Copeland Technology Solutions with over seven years of project management experience. She utilizes her expertise in organizational skills to identify, plan, and execute programs and procedures.
Sarah has led projects both internally and externally, helping her company diversify and expand. She received her bachelor’s degree in fine arts and utilizes the organization and creativity associated with a BFA degree to help think of out-of-the-box, new and dynamic solutions specific to the needs of a company.
She lives in Western, NY with her husband and three children. Sarah enjoys crafting and creating designs on her cricut. She also volunteers her time as a Co-President of the PTA.
Watch Sarah’s Spotlight here – https://youtu.be/H8JaoQWVOJY
Tom Copeland
Tom Copeland is principal of the corporation and his role is to head up the technical direction for our customers and our company.
Tom’s experience goes back to the very early 80’s where his software development abilities were key to the growth of Copeland Technology Solutions. He added Windows networking to his skill set in the early 90’s and became one of the first 500 professionals certified by Microsoft!
Today, his technical background and leadership are critical to the success of our customers and he is an integral piece of building and maintaining these strong relationships. He brings a unique perspective to helping organizations move forward with the best applications and infrastructure for their business.
Tom and his wife Lori have 5 children – 4 daughters and 1 son. In his spare time, Tom can be found camping, boating, or cutting the lawn at his home in rural Newfane.
Tom Idziak
Tom Idziak is one of the founders of the company and is President and CEO of the corporation.
With expertise in accounting and distribution, Tom works closely with many of our customers with their customized software.
With Microsoft, Dell and Hewlett Packard certifications, he also handles many of the purchasing functions for products our customers use.
Tom and his wife Donna have 4 daughters and 2 cats and 2 granddaughters. In his spare time, Tom enjoys Trivia competition, Sabres and Bills games and watching Manchester United FC.
BNBEA Crystal Award
Gary Copeland
Managed Services Provider in the United States and Canada
Success Stories
