Managed Services Provider

Managed IT Services

We manage the technology that helps your business grow.

Managed IT Services allows a business to outsource IT responsibilities to a service provider, who monitors, manages and resolves problems for the systems within a business.

Partnering with a managed service provider enables businesses to focus on mission-critical tasks, and delegate time-consuming, compulsory IT responsibilities to the MSP.

For growing companies who are constantly occupied with day-to-day business demands, this can be a rejuvenating alternative to in-house IT solutions.

Core IT Services

Benefits of Outsourcing IT to a Managed Services Provider

Earn More Business

Grow your business by leveraging technology and run confidently on a network that's protected and maintained.

Reduce Costs

Don't get caught unprepared: inefficient IT processes can be expensive and time-consuming.

Mitigate Risk

A managed services provider allows your business to stay in compliance, maintain your digital assets and reduce the risk of security breach.

Improve Cycle Time

Let your business move faster by powering it with the proper tools for communication and connectivity.

Improve Product Quality

Leverage the tools that maximize communication and help equipment run at full capacity.

Copeland Technology Solutions Buffalo

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Getting Started with an Outsourced IT Solution

A managed services provider works with you to understand you business objectives and helps you wrap your technology profile around those goals.

Our first step is to assess your business and your network to determine the strengths and weaknesses in your program.  Based on our findings, we implement monitoring systems, cybersecurity systems (like Nodeware), and establish your backup and disaster recovery plans.

With these in place, we can continue educating you and your team with literature, lunch and learns, and training sessions. We’ll keep communications open as we report and review your account.

Then, the assessment process continues as we continually monitor and improve your systems and technology.

Core Managed IT Services

Infrastructure Management

IT maintenance is a critical aspect of managed IT services. Copeland’s infrastructure monitoring collects information about all hardware and software running on your network. It keeps historical data and up-to-the-minute information of your network. If certain systems fail, support tickets are automatically created and assigned to limit interruption to business.
View Infrastructure Management

Backup and Disaster Recovery Planning

We keep your valuable digital assets backed up and secure, and develop & execute plans to get you back up-and-running in the case of a disaster. We take a 3-2-1 approach to backup solutions to ensure we have (3) copies of your data on (2) different media with at least (1) being off-site. This ensures that no matter how dire the situation, data is not lost and your RTO schedule is met.
Important Backup / DR Resources

Cybersecurity

Cybersecurity is for every company.

Copeland’s solutions scan for vulnerabilities on your network and automatically patch your software applications for optimal protection. Our firewalls, email and Antivirus solutions are optimally configured to provide the best protection.

Our account managers and staff provide education to your team via social media, training and reoccurring security reviews.

Cloud Hosting

Cloud hosting is a cost-effective and scalable way to deploy your applications and keep them accessible to everyone on your team from anywhere in the world. With the latest shift to the remote workforce, it is critical to have an available and secure deployment of your business applications. Your staff is working 24 x 7 and it is critical that your systems are operational and available without interruption.
Hosting in the Cloud

IT Support

There will always be IT helpdesk challenges during the week, ranging from hung print jobs to keyboards that do not work. Utilize Copeland’s support team to help with these tasks to ensure your staff is working on revenue-generating tasks.
Contact Us for Support
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Additional Managed Services

Copeland Technology Solutions has provided an increasing range of services to technology-reliant customers for over 35 years.  With the recent shifts in technology, businesses need reliable, experienced IT professionals to service their systems now more than ever.

Lost downtime doesn’t just kill morale in the office, it can frustrate customers, bog down operations, and ultimately cut into profits.

Hyper-V and VMware Cloud Computing

Two options to provide cloud computing and platform virtualization software and services.

Office 365 Apps

Our team supports and implements all of Microsoft Office 365 applications including Teams, OneNote and OneDrive.

Server Management

Windows, Linux and other server operating systems

Asset Management

Reporting to show software and hardware to ensure all technology is running on supported platforms

Point-to-Point networks and VPN services

Secure Virtual Private Networking (VPN) configuration enables your employees to securely access your network environment from home or while traveling as though there were physically connected inside your office.

Backup Power Solutions

Ensure equipment is always powered and servers are shutdown gracefully when power is unavailable.

Request More Info

Get in touch and determine where managed IT services fits with your business.
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