Managed IT Services

Managed IT Services

We manage the technology that helps your business grow.

Managed IT Services allows a business to outsource IT responsibilities to a service provider, who monitors, manages and resolves problems for the systems within a business.

For growing companies who are constantly occupied with day-to-day business demands, this can be a rejuvenating alternative to in-house IT solutions.

Partnering with a managed service provider enables businesses to focus on mission-critical tasks, and delegate time-consuming, compulsory IT responsibilities to the MSP.

See How a Managed Services Provider Works With You

Infrastructure Management

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Monitor your networks and take a proactive approach to performance.

Copeland’s infrastructure monitoring collects information about all hardware and software running on your network. It keeps historical data and up-to-the-minute information of your network. If certain systems fail, support tickets are automatically created and assigned to limit interruption to business.

Situations avoided or limited by the user of our network monitoring services:

  • Server hard drives are configured to keep running if one fails. However, if left unchecked and a second fails, all data is lost. Our solution ensures a drive is replaced timely after initial sign of failure or degradation.
  • Running out of space on a device can lead to catastrophic downtime. Sensors spot drives filling up with space and create tickets to ensure the system doesn’t run out of available space.
  • Historical performance data can point out resource limitations that could be affecting your business application performance.
  • Connectivity to remote offices is crucial. Sensors can detect drops in internet connectivity or failures in point-to-point connections.

Backup and Disaster Recovery Plans

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Ensure your critical applications and data are always available.

Copeland’s backup experts work with your team to develop your organization’s Return to Operations (RTO) schedule to ensure your business recovery plan gets you back on your feet in your required timeline.

We take a 3-2-1 approach to solutions to ensure we have (3) copies of your data on (2) different media with at least (1) being off-site.  This ensures that no matter how dire the situation, data is not lost and your RTO schedule is met.

Our end-to-end solution can provide simple backup or high-availability off-site replication for failover in the case of disaster. Full snapshots of servers are utilized to limit the costly time associated with reinstalling software and configuring systems. Simply failover to your backup solution and continue working.

Network Security Solutions For Critical Digital Assets

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Protect your critical digital assets: cyberattacks are increasing rapidly.

Copeland’s solutions scan for vulnerabilities on your network and automatically patch your software applications for optimal protection. Our firewalls, email and Antivirus solutions are optimally configured to provide the best protection.

Our account managers and staff provide education to your team via social media, training and reoccurring security reviews.

Cloud Hosting

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Move your workloads to a secure cloud environment and ensure your applications are available from any location. 

Cloud hosting is a cost-effective and scalable way to deploy your applications and keep them accessible to everyone on your team from anywhere in the world.

With the latest shift to the remote workforce, it is critical to have an available and secure deployment of your business applications. Your staff is working 24 x 7 and it is critical that your systems are operational and available without interruption.

Cloud hosting provides:

  • Redundant carrier access to your systems to avoid internet disruption
  • Fully secure and optimal environment for your servers
  • Redundant power
  • High-end servers and firewalls for the best value

Desktop Break-Fix and Helpdesk Support

There will always be IT helpdesk challenges during the week, ranging from hung print jobs to keyboards that do not work. Utilize Copeland’s support team to help with these tasks to ensure your staff is working on revenue-generating tasks.

Our ticket system takes your emails to support and automatically generates email notifications and jobs are assigned quickly. All open jobs for your organization are available through a portal with up-to-date statuses and notes. Allow us to take on these inconveniences so you can focus on the growth of your business.

Additional Managed Services

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Copeland Technology Solutions has provided an increasing range of services to technology-reliant customers for over 35 years.  With the recent shifts in technology, businesses need reliable, experienced IT professionals to service their systems now more than ever.

Lost downtime doesn’t just kill morale in the office, it can frustrate customers, bog down operations, and ultimately cut into profits.

Hyper-V and VMware Cloud Computing

Two options to provide cloud computing and platform virtualization software and services.

Office 365 Apps

Our team supports and implements all of Microsoft Office 365 applications including Teams, OneNote and OneDrive.

Server Management

Windows, Linux and other server operating systems

Asset Management

Reporting to show software and hardware to ensure all technology is running on supported platforms

Point-to-Point networks and VPN services

Secure Virtual Private Networking (VPN) configuration enables your employees to securely access your network environment from home or while traveling as though there were physically connected inside your office.

Backup Power Solutions

Ensure equipment is always powered and servers are shutdown gracefully when power is unavailable.

Request More Info

Get in touch and determine where managed IT services fits with your business.
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